Transforming Professional Development Through Person-Centered Learning

“Don’t discuss how much you make.” “Don’t let them see you struggle.” “It’s impolite to talk about money here.” We’re taught over and over again to keep our financial struggles to ourselves, leaving many of us ill-equipped to offer guidance to our clients. This course is designed to help case managers and other Human Services providers overcome social, cultural, and personal barriers in discussing financial matters. Key concepts: transparency, immediacy, communication competence  Read more

A logic model is like a story with a connecting narrative, and this course invites you to enter a story where you can help a village move from needs to outcomes, so they can live happily ever after. Read more

When a client who receives public benefits has an increase in income, that client may lose some or all of these benefits. This sudden and often unexpected decrease in benefits is known as “The Cliff Effect”. In this course, we’ll discuss what the cliff effect is, why it exists, and possibilities for supporting clients to navigate these benefit decreases so they can move forward in their career. Read more

In this course, we’ll discuss the complex context that our clients dealing with poverty are living within, which makes it difficult to work towards change. We’ll emphasize the fact that all people, regardless of their situations, have value and deserve compassion and outstanding service. Read more