Person-Centered/Data-Driven Organizations Certificate Program

This series of six courses provides a service delivery framework that is adaptable to any type of public or private Human Services or Community Action Agency. Learn fundamental management skills through an interactive “plain speaking” online experience that is engaging for the participant as they implement the model service delivery system and problem-solve together with the staff of the virtual Good Works Agency. Includes an introduction to the use and importance of technology in supporting both clients and agency staff with a focus on supporting frontline staff.

Courses included:

• PC/DD Organizations: An Overview: What is a Data-Driven Organization and Data Driven Service Delivery, the Four Operational Pillars-People, Processes, Platforms, Processes and Data for Family and Community Strategies

• PC/DD Organizations: Steps 1-6: Create an Agency Flowchart, When Does a Person Become a Client, Types of Clients and Agency-wide Intake and Assessment Process

• PC/DD Organizations: Steps 7-11: The Carter-Richmond Methodology for Agency Management and Accountability, Developing Monitoring Procedures, Reporting, Analysis, and Evaluation

• PC/DD Technology: Steps 12-16: Digitize Records & Consolidate Software, Establish a Client Portal, Develop an Eligibility Calculator and Develop Security Protocols

• PC/DD Technology: Steps 17-21: Quality Control, Counting Clients and Follow-Up, Measuring Efficiency & Effectiveness - Assessment and Reassessment, Communication & Communication Tools

• Supporting Community Service with Data: A Person-Centered Social Work Approach to Service Delivery: Providing services that are person-centered, strength-based and trauma-informed while collecting the data you need to support those services.